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How we protect your account and payment information

When you open an account at coki888, your personal details and transaction history stay encrypted and secure.

Encrypted account accessVerified withdrawal processLocal payment securityYour data control
Explore the Lobby Read FAQ
coki888 How we protect your account and payment information
REACH OUT ANYTIME

How to contact us about your privacy

Live chat Message our support team in the lobby chat window during operating hours. We answer privacy questions, data-access requests and account-security concerns in real time.
Email support Send a formal data-access or deletion request to our privacy team. Include your account email and the specific information you want to review or modify.
Account settings Update your contact details, notification preferences and password directly from your account page. Changes take effect immediately and are logged for security.
DATA SECURITY

How we keep your account safe

Encryption standard

All logins, deposits and withdrawals use bank-grade SSL encryption. Your DANA, OVO, GoPay and QRIS payment details are tokenised — we never store raw card or account numbers on our servers.

Withdrawal verification

Before cash leaves your account, we confirm your identity and cross-check your registered payment method. Unusual withdrawal requests trigger a manual review by our compliance team.

Cookie policy

We use session cookies to keep you logged in and functional cookies to load your game history. Optional analytics cookies help us see how the lobby performs on your device; you can turn these off in settings.

Data retention

We keep active-account records for the life of your membership. When you close your account, personal data is archived for a period where local law permits, then securely deleted.

Third-party access

We share transaction data only with payment processors and compliance authorities where local law permits. We never sell or lease your contact information to marketing firms.

Change or delete data

Request a correction, update or deletion of your personal information by contacting support with your account email. We respond within 5–7 business days.

Privacy questions from our players

Your active-account records are archived when closure completes. Personal details remain encrypted and inaccessible to day-to-day platform staff. Where local law permits, we retain archived data for a defined retention window, then securely delete it. You can request early deletion by emailing our privacy team with your account email.

Deposits are encrypted at the moment you submit them. Payment tokens are stored separately from your account profile. When you withdraw, we re-verify the method against our encrypted record. The full transaction chain is logged but never shared outside our payment processor and compliance channels.

Yes. Request a data-access report by messaging live chat or emailing support with your account email. You'll receive a complete copy of your name, contact details, transaction history, login logs and device records within 5–7 business days, depending on the volume.

We do not share or sell your personal information for marketing. We share transaction data only with our payment processors (for DANA, OVO, GoPay and QRIS handling) and compliance authorities where local law permits. All sharing is documented in our records.

Passwords are hashed using a one-way encryption algorithm and never stored in plain text. Each login attempt is logged with your IP and device fingerprint. If we spot an unusual login from a new location, we'll send you an alert and may freeze the account until you confirm it.

Session cookies keep you logged in; these are essential and cannot be disabled. Functional cookies remember your game lobby sort order and language — turn these off in account settings without losing core features. Analytics cookies track page load times and crash reports; you can opt out without affecting gameplay.

Contact our support team via live chat or email if you suspect unauthorised access to your account or mishandling of your data. We investigate all reports within 24 hours and notify you of findings. For formal complaints, request escalation to our compliance officer through the account settings page.

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